Last updated: October 14, 2026
We sell digital content that is delivered instantly, so refunds are limited — but this policy explains exactly when they apply.
Unused coins may be refunded within 14 days of purchase if (a) they have not been spent at all, and (b) you request the refund via the Contact page from the email tied to the purchase.
Coins already spent on episode unlocks are non-refundable, because the content is delivered and consumable immediately at the moment of unlock.
VIP passes are one-time purchases for a fixed period, so there are no automatic renewals and nothing to cancel — access simply ends when the pass expires.
Duplicate charges or accidental purchases are refunded in full when reported within 30 days of the charge, provided the pass has not been substantially used.
If VIP content was materially unavailable during your pass period and we cannot restore access, we will refund the affected period on a pro-rata basis.
If a payment succeeded but coins or VIP were not credited, contact us with your receipt — we will first deliver the missing entitlement or, if that is not possible, issue a full refund for the failed fulfillment.
Where your local law grants a statutory right of withdrawal for digital content, you may lose that right once streaming begins with your consent; we will always inform you of this at checkout.
Approved refunds are issued to the original payment method via our payment provider, typically within 5-10 business days depending on your bank.